Penn State Hotel and Restaurant Society Affiliate Program Group - Job Listings

Conference and Catering Coordinators, Sodexo, New York City, NY
Post Date: 8/20/2014

Job Posting

Seeking candidates for Conference and Catering Coordinators in New York City. Locations downtown and in midtown.

These are entry-level positions with a well-respected corporation with worldwide reach and potential for growth.

Hourly Rate - $17/hour

Conference & Catering Coordinators directly support the Conference Center by coordinating various aspects of meetings, conferences, foodservices and special events. As part of the overall operation, the responsibilities include, but are not limited to:

• plan logistical and administrative arrangements with various groups

  • ∗ meet with necessary admins/planners to arrange for services and equipment
  • ∗ coordinate audio-visual equipment, meeting room and dining room needs with respective departments
  • ∗ assist with light meeting preparation work (moving tables, chairs, boxes, etc.)
  • ∗ assist the managers with the organization, distribution, collection, ordering and security of all rooms
  • ∗ inspect rooms before and after all meetings/events to ensure cleanliness and setups
  • ∗ process catering orders, meeting room requests and charges
  • ∗ assist with registration and various administrative duties as directed by management
  • ∗assist with any needs from admins of executives

• participate in evening & early morning duty rotation with other Coordinators
• set up rooms by putting linens and skirts on tables
• must be capable of setting up and moving tables if needed
• respond to the needs and requests of meeting participants at all times
• work closely with catering and other support staff daily
• enforce applicable regulations and policies
• complete other assignments as directed

Coordinators are expected to work effectively with a diverse range of individuals and groups. They should be effective communicators and troubleshooters, enthusiastic, self-motivated, adaptable, able to delegate and complete assigned tasks, and must possess a strong sense of responsibility. The ability to be diplomatic is essential because this is a customer service position.
All staff is expected to have a professional manner and appearance when on duty.

Minimum Education Required – Bachelor’s Degree
Must be proficient in Microsoft Office, especially Excel.
Excellent computer skills required.

Time Commitment:
Conference Coordinators work an average of 40 hours per week. At times there may be significant night and early morning work so flexibility is a must; outside commitments must be kept to a minimum.

Sara Gonzalez
Director of Sales, Holiday Inn Harrisburg/Hershey, Grantville, PA
Post Date: 8/19/2014

Company: Milestone Hospitality

Contact: Diane Speert – Director of Human Resources

Position: Director of Sales
Location: Holiday Inn Harrisburg/Hershey,  Grantville, PA

Please email resumes (including salary requirements) to

• The development and solicitation of business from all markets to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel
• Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel
• Administer the staffing, training and performance reviews for the Sales Department
• Ensure training programs are conducted regularly and standards of performance are met
• Give guidance and counsel staff toward improvement
• Compiles and/or directs the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast and Marketing Budget
• Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies
• Make reasonable recommendations to improve potential from various markets
• Develop and conduct persuasive verbal sales presentations to prospective clients
• Initiate preparation of computerized annual Market Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions
• Organize and/or attend scheduled Sales Department and related meetings
• Travel to industry-related tradeshows in various destinations around the world

• Knowledge of travel industry, current market trends and economic factors
• Extensive skill in development and delivery of sales presentations
• Ability to access, understand and accurately input information using a moderately complex computer system
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts
• Participate in key organizations as recommended by management
• Inputting and retrieving information from computer system for file maintenance, correspondence and preparation of forecasts and marketing budget

• Four year college degree preferred

• Minimum of 5 years sales experience
• 5 years of supervisory experience required
• Prior hotel or hospitality experience preferred
• CPR Certification required. First Aid training preferred

Diane Speert
Food Services Manager 1 (Assistant Manager), Penn State Housing & Food Services (H&FS), University Park, PA
Post Date: 8/15/2014


Responsible for providing assistance in managing the operations of a retail operation convenience/retail store and dining commons. Report directly to the Dining Commons Manager and/or Assistant Director. Assist in the supervision of food production, quality assurance, the requisitioning of food and supplies using the FoodPro software system, maintaining and monitoring food and supply inventories, and keeping current with food/product trends. Assist with training, motivating and development of staff. Provide food production, sanitation and customer service training for all frontline staff. Insure product quality and proper sanitation and safety of food and environment. Set standards and check daily for food and beverage quality. Responsible for meeting department profit and loss standards. Recommend/implement new food service programs based on emerging trends. Support and implement departmental procedures and policies; recommend modifications or enhancements as necessary. Participate on retail committee, in staff training sessions, and departmental meetings. Typically requires a Bachelor's degree or higher in a hospitality, business or a nutrition related discipline plus one year of related experience, or an equivalent combination of education and experience. Preferred degree in a hospitality, business or a nutrition related discipline. Evening and weekend hours are standard. Strong customer service skills are essential. This is a fixed-term appointment funded for one year from date of hire with good possibility of re-funding.

Apply at our website,
Food & Beverage Manager, The St. Regis New York, New York, NY
Post Date: 8/14/2014

Hotel Description:

Contemporary luxury meets classic sophistication at this iconic hotel, just steps from an exceptional Fifth Avenue shopping experience. Debuting a fresh, refined approach to modern elegance, The St. Regis New York exists beyond expectation.

Food & Beverage Manager

Job Description:

Assist in managing all outlet operations of the Hotel–ensuring adherence to impeccable service standards.


Three (3) years prior food & beverage management experience in a fine-dining establishment, strong organizational, communication, guest service, leadership skills and professional appearance is required. Flexible schedule required, as well as, excellent written and verbal communication skills. Multilingual language skills preferred. Union management experience also required.

• High school or equivalent education required. Bachelor’s Degree preferred.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Extensive knowledge of the hotel, its facilities and services.

• All employees must maintain a neat, clean and well-groomed appearance per Luxury Collection standards.

For more information and to apply online go to:
Food & Beverage Mgr -

Daniel Brauer
Lobby Amassador (temporary), The St. Regis New York, New York, NY
Post Date: 8/14/2014

Hotel Description:

Contemporary luxury meets classic sophistication at this iconic hotel, just steps from an exceptional Fifth Avenue shopping experience. Debuting a fresh, refined approach to modern elegance, The St. Regis New York exists beyond expectation.


Lobby Ambassador (Temporary)


The Lobby Ambassador is positioned in the lobby to offer assistance and/or information to St. Regis guests and visitors regarding the hotel and its facilities, the culture and history of the hotel and the surrounding area with its restaurants and attractions. Create an arrival experience that communicates the St. Regis New York culture.

Provide directions and answer questions regarding dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. Lead guests to the concierge to book arrangements. Answer questions concerning and/or giving directions within the hotel facilities, meeting rooms, or events held therein. Track activity and create reports as requested. Maintain own knowledge of hotel facilities and services, and local restaurants and attractions as well as daily events and groups at the hotel.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• High school or equivalent education required. Bachelor’s Degree preferred.

• One to two years of experience in a public contact position.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Thorough knowledge of the local area and island attractions and offerings.

• Extensive knowledge of the hotel, its facilities and services.

• All employees must maintain a neat, clean and well-groomed appearance per Luxury Collection standards.

For more information and to apply online go to:
Lobby Ambassador -

Daniel Brauer
Food and Beverage Manager, The Westin Wilmington (PMHS), Wilmington, DE
Post Date: 8/13/2014

Job Summary

Direct and organize the activities of the food & beverage department to maintain
high standards of food and beverage quality, service and merchandising to
maximize hotel profitability.

Summary of essential job functions
1. Interview, hire, train, recommend performance evaluations, resolve problems,
provide open communication and recommend discipline and/or termination when
appropriate. Use PMHS efforts for all recruiting and on-boarding activities.

2. Plan and direct administration and planning functions of the food & beverage
department to meet the daily needs of the operation.

3. Clearly describe, assign and delegate responsibility and authority for the
operation of the various food & beverage sub-departments, i.e. room service,
restaurants, banquets, kitchens, steward, etc.

4. Develop, implement and monitor schedules for the operation of all food &
beverage sub-departments to achieve a profitable result.

5. Participate with food & beverage managers in the creation of menus designed to attract a predetermined customer market.

6. Implement effective control of food, beverage and labor costs among all sub-
departments to PMHS standards.

7. Abide by all state, federal and corporate requirements pertaining to serving
alcoholic beverages. Ensure proper liquor controls are in place.

8. Oversee all cash handling staff to ensure PMHS’s cash handling policies and
procedures are adhered to. Comply with all PMHS accounting rules and standards to ensure compliance.

9. Assist managers in establishing and achieving predetermined profit objectives
and desired standards of quality food, service, cleanliness, merchandising and

10. Regularly review and evaluate the degree of guest satisfaction of the individual restaurants and banquet service, to recommend new operating and marketing policies when sales are declining or imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment.

11. Develop operating tools necessary and incidental to modern management
principles, e.g. budgeting, forecasting purchase specifications, recipes, portion
specifications, menu abstracts, food production control, etc.

12. Continuously evaluate the performance and encourage improvement of the
associates in the food and beverage department. Plan and administer a training
and development program within the department which will provide well-trained
associates at all levels.

13. Communicate both verbally and in writing to provide clear direction to staff.

14. Comply with attendance rules and be available to work on a regular basis.

15. Perform any other job-related duties as assigned


Must have the ability to communicate in English. Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in complex mathematical calculations without error. Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to move throughout all food and beverage areas and hospitality suites and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and distinguish product quality.  Ability to effectively deal with internal and external
by smell, taste, and appearance.


Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PMHS staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PMHS associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:
The safety and security of our guests and associates is of utmost importance to PMHS. Every PMHS associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore,
the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, at the sole discretion of the
Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Liliana Vela
General Manager, Sheraton Pittsburgh Hotel at Station Square, Pittsburgh, PA
Post Date: 8/12/2014


We are currently searching for a Dynamic, Hands On General Manager for our beautiful Sheraton Pittsburgh Hotel at Station Square which boats 400 guest rooms and suites and over 30,000 square feet of meeting space located on the banks of the Monogahela River in downtown Pittsburgh, PA.

The General Manager has overall responsibility for the successful operation of the hotel and for meeting or exceeding its financial objectives.

The General Manager:

Directs the total operation of the hotel to maintain established cost and quality standards.
Attains projected revenue and profit levels.
Achieves guests" satisfaction goals and ensures maintenance and security of the hotel's physical assets.
Develops and updates the hotel business plan and monitors financial performance.
Administers company policy and procedures.
Assures staff are recruited, selected, trained, counseled and rewarded to maintain performance standards while "providing service beyond expectations".

College degree in Hotel Restaurant Management, Accounting/Finance, Business or equivalent preferred.

Proven record as a successful leader as a General Manager showing results of profits in Operations, Sales and Food and Beverage. Must have at least 3-5 years of experience as a General Manager. Hotel experience required

Pyramid Hotel group is an Equal Opporunity Employer who celebrates diversity.

See more at:

Assistant Director of Finance, Sheraton Pittsburgh Hotel at Station Square, Pittsburgh, PA
Post Date: 8/12/2014


Coordinate, organize and actively oversee the operations of the Accounting department.

Management of cash flow, necessary periodic approval and reporting of all accounting functions including sales and use tax, occupancy tax and payroll expense tax reporting.

Works closely with the Director of Finance to ensure all accounting functions are performed timely and per government and ownership policies and regulations.

Responsible for the following;

Daily operation of Income Audit, Accounts Receivable, Payroll, Accounts Payable, General Cashier, taxes and internal control functions.

Development and implementation of employee opinion survey responses.

Analyze and reconcile all balance sheet accounts to include all bank statements, taxes, cash and credit cards.

Work closely with Executive Committee to prepare weekly labor and revenue reports and monthly financial statements.

Assist in producing back up to support monthly revenue and cash forecasts and annual budget.

Assist in implementing hotel and company SOP’s and developing internal audit findings response.

Provide timely and accurate reporting to hotel management, management company and ownership.

Supervise staff of five providing; open communications, interviewing, training, development of associates, scheduling, coaching and counseling and performance evaluations.

High school or equivalent education required

Must have a college degree in accounting or finance

See more at:

Front Desk Manager, Sheraton Pittsburgh Hotel at Station Square, Pittsburgh, PA
Post Date: 8/12/2014


Oversee the daily operations of the Front Office. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office.

High school or equivalent education required

One year hotel front office experience required

Supervisory experience preferred

See more at:

Convention Services Coordinator, Sheraton Pittsburgh Hotel at Station Square, Pittsburgh, PA
Post Date: 8/12/2014


The Convention Services Coordinator will work with the hotel’s Convention Service Managers to plan and execute meetings and conferences in the hotel. The Coordinator will detail group events, creating group resumes and producing BEOs while acting as the key contact in the hotel. The Coordinator will also, from time to time, act as the convention services liaison on the floor, being the point of contact with clients and vendors during setup and while their conferences are occurring.

Knowledge of hotel operations
Working knowledge of computers and other technology
Delphi experience a plus
Previous hotel work experience and working knowledge of hotel property technology applications is a plus

See more at:

Outlet Supervisor, Sheraton Pittsburgh Hotel at Station Square, Pittsburgh, PA
Post Date: 8/12/2014


Daily supervision and direction of outlet service staff. Assist the Director of Outlets in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

High school or equivalent education required

Minimum two years food and beverage service experience required

See more at:

Operations Manager, Coyle Hospitality Group, New York, NY
Post Date: 8/7/2014

Job Description:

Operations Manager
Are you a restaurant or hotel professional looking to make the move into consulting about the business you know and love? Do you have a passion for the hospitality industry and an interest in assisting clients in evaluating their customer experience? If so, Coyle Hospitality Group wants to hear from you.

Coyle Hospitality Group, a market leader in the mystery shopping industry, is currently hiring for a full-time Operations Manager to assist with the following:
Duties include but are not limited to:
• Quality Assurance – Ensuring that Coyle clients receive the most relevant, fact-checked feedback that enables them to provide their guests with the best possible experience. This includes: interacting with independent evaluators and editors, and editing written reports for content, grammar and clarity.
• Recruiting – Assist with the continued growth of Coyle’s panel that includes over 20,000 of the most exclusive evaluators in the world.
• Team support – Supporting Coyle executives and staff in the areas of marketing, quality control and training.
• Excellent communication, writing, organization, and problem solving skills
• Intuitive people skills and time management skills
• Good listener and fast learner
• Home office setup is required
Commensurate with experience

Please send cover letter and resume to Grace Chang at

Grace Chang
Business Developer, Coyle Hospitality Group, New York, NY
Post Date: 8/7/2014

Job Description:

Business Developer
Are you a sales professional ready for an environment where the sky really is the limit? Do you long for a day where your work is unencumbered by endless meetings and interruptions from co-workers?
Coyle is looking to hire a Full-Time Business Developer. The Business Developer is a work from home opportunity.
Duties include but are not limited to:
• Prospecting
• Lead management
• Client acquisition
• Proposal development
• Partner acquisition
• Completing client onboarding tasks
• Training clients on Coyle's data platforms
• Attending weekly Sales and Operations meetings
• Proven sales acumen (3-5 years minimum in a sales role)
• Hospitality experience a plus
• Excellent communication, organization, and problem solving skills
• Intuitive people skills and time management skills
• Good listener and fast learner
• Home office setup is required
• experience a plus
• MS Office capability and experience required
Base Salary and Incentive Plan commensurate with experience. Benefits include medical insurance and paid holiday/vacations.

Please send cover letter and resume to Grace Chang at

Grace Chang
Assistant General Manager, Hilton Garden Inn, Kennett Square, PA
Post Date: 8/6/2014

Job Description:

Be a part of a winning team!

We are currently seeking to add and Assistant General Manager to our exceptional management team and are seeking a pro-active individual for our location.

The Assistant General Manager is responsible for the day-to-day operations of the hotel with the guidance and direction of the hotel General Manager. You will be responsible for overall guest satisfaction and employee relations of the hotel. The Assistant General Manager will provide exceptional caring and genuine guest service at all times. Day to day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedure assessment as well as marketing and sales. Acts as a floating department manager as needed.

You must have good written and oral communication skills, be highly organized, be able to work in a fast paced environment, and be able to lead by example when working with our employees and team members.

You will assist in the resolution of guest concerns and complaints in a manner consistent with hotel policies.

You will assist with the recruiting, selecting, training, and retaining of a quality staff throughout the hotel.


College degree in Hospitality preferred but not required.

Two to four years of progressive hotel or related experience preferred.

Well versed in Microsoft Office packages, internet savvy and email proficient.

Well rounded knowledge of room management sales and marketing, finance and yield management.

Understand revenue maximization and capturing of market share.

Excellent verbal and written communication skills.

Team oriented.

Pro-active management in a fast paced environment.

Flexible schedule, available evenings and weekends.

Local candidates preferred.

No Relocation package available.

Interested candidates may email resumes to:

Lori Gebert
General Manager
Hilton Garden Inn Kennett Square

Lori Gebert
Conference Service Coordinator, Le Meridien Arlington ( HEI Hotels), Arlington, VA
Post Date: 8/4/2014

Job Description:

- Coordinating & Detailing all contracted groups
- Making Banquet Event Orders
- Putting together weekly resumes and event summaries for group
- Miscellaneous admin items such as submitting SPG points, opening & closing contracts, Accounting Assistance, Supply Ordering, etc.

Sales/Delphi experience would be a plus

Interested candidates may email resumes to Alexander Robles, Director of Sales at


Alexander Robles
Hospitality Services Manager 2 (Assistant Banquet Manager), The Penn Stater Conference Center Hotel, University Park, PA
Post Date: 7/30/2014

Hospitality Services Manager 2 (Assistant Banquet Manager)

Join a dynamic customer oriented team of The Penn Stater Conference Center Hotel, one of two premier properties owned and operated by The Pennsylvania State University under the Penn State Hospitality Services (PSHS) umbrella, in beautiful central Pennsylvania. An Assistant Banquet Manager is responsible for assisting the banquet manager with business functions, direct daily operations of on premise and off-premise catering functions. Coordinate employees work schedule and assure that all functions/events are properly staffed. Prepare reports for manager as requested. May maintain off-premise event files and initiate all event changes to master book. Responsible for implementing on-going training/marketing sessions for employees. Communicate service initiatives to technical service and part-time employees. Assist with interviews and hiring of part-time employees. May maintain log records and analysis of customer satisfaction levels. Also responsible for assisting manager and/or assume the duties of the manager when unavailable. Must possess excellent communication and interpersonal skills, be friendly, outgoing and give top priority to customer satisfaction.

Apply at our website,
Human Resources Generalist 4, Penn State Auxiliary and Business Services, University Park, PA
Post Date: 7/30/2014

Human Resources Generalist 4

Auxiliary and Business Services has an exciting opportunity for an HR professional to oversee a wide variety of human resources activities. We are looking for someone to provide advice and consultation to supervisors, managers, and department heads regarding human resources policies, procedures and practices. The successful candidate will initiate and respond to inquiries concerning pay, benefits, staffing, interpretation of collective bargaining agreement, and general human resources issues/concerns including resolution of complex and unusual issues and employee concerns. This job will be responsible for a significant amount of labor relations work and experience in a unionized environment is a plus. Additional responsibilities include approving human resources transactions, interacting with various internal and external departments to research and resolve concerns, creating and revising Human Resources policies, procedures and programs, and leading unit and/or cross-functional teams. This job will develop and present a variety of training programs for employees and represent the unit on University-wide committees and task forces. Excellent verbal, written and interpersonal and communication skills are required. The successful candidate will demonstrate the ability to work both independently and cooperatively with various levels of staff, and administrators.

Apply at our website,
Hospitality Services Manager/Assistant Restaurant/Bar Manager, The Penn Stater Conference Center Hotel, University Park, PA
Post Date: 7/28/2014

Hospitality Services Manager/Assistant Restaurant/Bar Manager

Opportunity for Career growth. Dynamic, professional team. Competitive salary and benefits. The Penn Stater Conference Center Hotel, one of two premiere properties owned and operated by The Pennsylvania State University under the Penn State Hospitality (PHSH) umbrella, with two restaurants, The Gardens Restaurant and Legends Pub. The selected candidate is responsible for assisting the Restaurant Manager with daily business functions, which include a strong focus on customer relations and team mentoring and development. Assist with hiring, training, evaluating, scheduling and payroll for part/full-time employees. Maintain product inventories and organize orders for restaurant supplies. Attend operational meetings. Coordinate details outlined on banquet event orders relevant to the restaurant. Collaborate with other departments within the conference center to organize and implement events. Maintain database for the point-of-sale system. Assume the duties of the Manager when not present. The candidate must possess excellent communication and interpersonal skills. The candidate must be energetic, outgoing and give top priority to complete customer satisfaction. Proficiency in the Micros point-of-sales system, Microsoft and Excel is preferred. Previous hotel-restaurant management experience and flexibility in work schedule are priorities. For more property details, visit our website Typically requires a Bachelor's degree or higher plus two years of related experience, or an equivalent combination of education and experience.

Apply at our website,
Event Coordinator, Meeting Solutions, Inc, Baltimore, MD
Post Date: 7/27/2014

Job Title: Event Coordinator
Department: Event Support
Reports to: Regional Event Manager

Primary Purpose: This position will oversee all areas of event coordination. The desired candidate will have a college degree, upbeat personality, excellent interpersonal skills, great phone personality, competent business communication skills (both written and verbal), high attention to detail, flexibility to handle change, and exceptional organizational skills. The candidate will have at least one year experience working inside the Microsoft internal landscape as a vendor or FTE. The candidate will have a high energy level, will be a team player, and will have room to grow. Some travel may be required. Previous experience with event coordination is preferred but not required. The applicant is required to have working knowledge of all facets of current Microsoft Office software, particularly Excel.

Duties and Responsibilities, including but not limited to the following:
• Manage meeting supply inventory/place orders as needed
• Order temporary personnel and sign language interpreters as required
• Create events in calendar/database applications and upload relevant information
• Complete forms required to set up event registration websites
• Generate appropriate materials required for meetings (such as name badges, on-site registration forms, evaluation forms and registration lists)
• Organize materials effectively in storage room and ship for events as needed
• Track inbound and outbound shipments of materials, to ensure that materials arrive in time for events and return to office
• Process event statistics/evaluation reporting
• Weekly registration/attendance updates
• Research potential meeting locations, using the internet and phone calls
• Travel to provide on-site support for meetings
• Device storage management/tracking
• Advertise events through social media and various websites to help drive registration and track/report on statistics related to the advertising efforts

Jennifer Whiting
Associate Market Manager, Expedia, Various locations, WA
Post Date: 7/22/2014

Position Description:

Various locations across the United States

The Associate Market Manager is a market-based role responsible for building revenue growth and developing and sustaining strong hotel partner relationships within their assigned markets. This includes negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia’s revenue goals and strategic objectives. The core focus for this position is to drive revenue and room night performance for a defined area through managing a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply.

Position Responsibilities

• Deliver revenue and/or acquisition goals through management of inventory, content, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in the assigned market. Secure inventory through on-going account management during acquisition and renewal

• Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to leverage merchandising opportunities and offerings

• Evaluate market trends and competitor activity and provide analysis and recommendations to management

• Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services

• Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals

• Develop and drive sound recommendations/action plans based on insights from data analysis to optimize partner hotels in the Expedia market place and their lodging market overall

• Develop a strong network and relationships within the local market in order to leverage appropriate market influencers (e.g. congress and tourism bureau, hotel association etc.) and provide expertise to the local industry

• Promote Expedia’s full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools

• Act as liaison between partners and other Expedia functional areas to train and educate partners on the various Expedia tools, connectivity solutions, payment and billing alternatives, and other partner facing Expedia systems or services

• Coordinate with other Expedia teams and functional areas to create and implement innovative business solutions aimed at building a strong market presence, merchandising, and attractive value propositions

• Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory

Required Skills & Experience

• 1-3 years related industry experience and college degree; or equivalent degree in Hospitality or Revenue Management

• Demonstrated understanding of how to match market demand and supply

• Ability to analyze data and take proper actions without direction

• Strong written and oral communication skills; including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others

• Proficiency in Microsoft Word, Excel and PowerPoint

• Ability to work and thrive in a multi-tasked, fast paced environment

• Proficiency in English. Other language skills may be required depending on the location of the position

About Expedia Inc.

Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit to learn more about our travel brands.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Caroline Rehkow