Penn State Hotel and Restaurant Society Affiliate Program Group - Job Listings

Hospitality Services Manager 2 (Assistant Banquet Manager), The Penn Stater Conference Center Hotel, University Park, PA
Post Date: 7/30/2014

Description:
Hospitality Services Manager 2 (Assistant Banquet Manager)

Join a dynamic customer oriented team of The Penn Stater Conference Center Hotel, one of two premier properties owned and operated by The Pennsylvania State University under the Penn State Hospitality Services (PSHS) umbrella, in beautiful central Pennsylvania. An Assistant Banquet Manager is responsible for assisting the banquet manager with business functions, direct daily operations of on premise and off-premise catering functions. Coordinate employees work schedule and assure that all functions/events are properly staffed. Prepare reports for manager as requested. May maintain off-premise event files and initiate all event changes to master book. Responsible for implementing on-going training/marketing sessions for employees. Communicate service initiatives to technical service and part-time employees. Assist with interviews and hiring of part-time employees. May maintain log records and analysis of customer satisfaction levels. Also responsible for assisting manager and/or assume the duties of the manager when unavailable. Must possess excellent communication and interpersonal skills, be friendly, outgoing and give top priority to customer satisfaction.

Apply at our website, http://psu.jobs.

 


http://psu.jobs
Human Resources Generalist 4, Penn State Auxiliary and Business Services, University Park, PA
Post Date: 7/30/2014

Description:
Human Resources Generalist 4

Auxiliary and Business Services has an exciting opportunity for an HR professional to oversee a wide variety of human resources activities. We are looking for someone to provide advice and consultation to supervisors, managers, and department heads regarding human resources policies, procedures and practices. The successful candidate will initiate and respond to inquiries concerning pay, benefits, staffing, interpretation of collective bargaining agreement, and general human resources issues/concerns including resolution of complex and unusual issues and employee concerns. This job will be responsible for a significant amount of labor relations work and experience in a unionized environment is a plus. Additional responsibilities include approving human resources transactions, interacting with various internal and external departments to research and resolve concerns, creating and revising Human Resources policies, procedures and programs, and leading unit and/or cross-functional teams. This job will develop and present a variety of training programs for employees and represent the unit on University-wide committees and task forces. Excellent verbal, written and interpersonal and communication skills are required. The successful candidate will demonstrate the ability to work both independently and cooperatively with various levels of staff, and administrators.

Apply at our website, http://psu.jobs.


http://psu.jobs
Hospitality Services Manager/Assistant Restaurant/Bar Manager, The Penn Stater Conference Center Hotel, University Park, PA
Post Date: 7/28/2014

Description:
Hospitality Services Manager/Assistant Restaurant/Bar Manager

Opportunity for Career growth. Dynamic, professional team. Competitive salary and benefits. The Penn Stater Conference Center Hotel, one of two premiere properties owned and operated by The Pennsylvania State University under the Penn State Hospitality (PHSH) umbrella, with two restaurants, The Gardens Restaurant and Legends Pub. The selected candidate is responsible for assisting the Restaurant Manager with daily business functions, which include a strong focus on customer relations and team mentoring and development. Assist with hiring, training, evaluating, scheduling and payroll for part/full-time employees. Maintain product inventories and organize orders for restaurant supplies. Attend operational meetings. Coordinate details outlined on banquet event orders relevant to the restaurant. Collaborate with other departments within the conference center to organize and implement events. Maintain database for the point-of-sale system. Assume the duties of the Manager when not present. The candidate must possess excellent communication and interpersonal skills. The candidate must be energetic, outgoing and give top priority to complete customer satisfaction. Proficiency in the Micros point-of-sales system, Microsoft and Excel is preferred. Previous hotel-restaurant management experience and flexibility in work schedule are priorities. For more property details, visit our website www.pennstatehotels.com. Typically requires a Bachelor's degree or higher plus two years of related experience, or an equivalent combination of education and experience.

Apply at our website, http://psu.jobs.


http://psu.jobs
Event Coordinator, Meeting Solutions, Inc, Baltimore, MD
Post Date: 7/27/2014

Job Title: Event Coordinator
Department: Event Support
Reports to: Regional Event Manager

Primary Purpose: This position will oversee all areas of event coordination. The desired candidate will have a college degree, upbeat personality, excellent interpersonal skills, great phone personality, competent business communication skills (both written and verbal), high attention to detail, flexibility to handle change, and exceptional organizational skills. The candidate will have at least one year experience working inside the Microsoft internal landscape as a vendor or FTE. The candidate will have a high energy level, will be a team player, and will have room to grow. Some travel may be required. Previous experience with event coordination is preferred but not required. The applicant is required to have working knowledge of all facets of current Microsoft Office software, particularly Excel.

Duties and Responsibilities, including but not limited to the following:
• Manage meeting supply inventory/place orders as needed
• Order temporary personnel and sign language interpreters as required
• Create events in calendar/database applications and upload relevant information
• Complete forms required to set up event registration websites
• Generate appropriate materials required for meetings (such as name badges, on-site registration forms, evaluation forms and registration lists)
• Organize materials effectively in storage room and ship for events as needed
• Track inbound and outbound shipments of materials, to ensure that materials arrive in time for events and return to office
• Process event statistics/evaluation reporting
• Weekly registration/attendance updates
• Research potential meeting locations, using the internet and phone calls
• Travel to provide on-site support for meetings
• Device storage management/tracking
• Advertise events through social media and various websites to help drive registration and track/report on statistics related to the advertising efforts


Jennifer Whiting
jennifer@meetingsolutionsinc.com
Associate Market Manager, Expedia, Various locations, WA
Post Date: 7/22/2014

Position Description:


Various locations across the United States


The Associate Market Manager is a market-based role responsible for building revenue growth and developing and sustaining strong hotel partner relationships within their assigned markets. This includes negotiating favorable inventory rates and allocations at property level, and driving key activities that support Expedia’s revenue goals and strategic objectives. The core focus for this position is to drive revenue and room night performance for a defined area through managing a portfolio of local lodging suppliers in their market in an effort to build a sustainable long term relationship resulting in superior revenue results and inventory supply.

Position Responsibilities


• Deliver revenue and/or acquisition goals through management of inventory, content, rates and supplier relations through negotiation of best inventory and most strategically competitive rates in the assigned market. Secure inventory through on-going account management during acquisition and renewal

• Negotiate and secure market deals, promotions and dynamic rate rules. Coordinate with Point of Sale (POS) to leverage merchandising opportunities and offerings

• Evaluate market trends and competitor activity and provide analysis and recommendations to management

• Develop and sustain strong partner relationships by delivering superior consulting services and capturing marketing and sales opportunities through regular partner contact and delivering value added services

• Provide meaningful performance reporting analysis to partners at the property level to implement win-win solutions in order for the partner and Expedia to achieve market performance and long-term activity goals

• Develop and drive sound recommendations/action plans based on insights from data analysis to optimize partner hotels in the Expedia market place and their lodging market overall

• Develop a strong network and relationships within the local market in order to leverage appropriate market influencers (e.g. congress and tourism bureau, hotel association etc.) and provide expertise to the local industry

• Promote Expedia’s full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools

• Act as liaison between partners and other Expedia functional areas to train and educate partners on the various Expedia tools, connectivity solutions, payment and billing alternatives, and other partner facing Expedia systems or services

• Coordinate with other Expedia teams and functional areas to create and implement innovative business solutions aimed at building a strong market presence, merchandising, and attractive value propositions

• Lead the development and execution of overall market business plans, and ensure Expedia has a long-term business strategy to deepen our position in the assigned market/territory


Required Skills & Experience

• 1-3 years related industry experience and college degree; or equivalent degree in Hospitality or Revenue Management

• Demonstrated understanding of how to match market demand and supply

• Ability to analyze data and take proper actions without direction

• Strong written and oral communication skills; including fundamental presentation skills and the demonstrated ability to articulate ideas clearly and appropriately influence others

• Proficiency in Microsoft Word, Excel and PowerPoint

• Ability to work and thrive in a multi-tasked, fast paced environment

• Proficiency in English. Other language skills may be required depending on the location of the position


About Expedia Inc.

Our mission is to revolutionize travel through the power of technology.

Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to nearly 149,000 hotels and hundreds of airlines, tour operators, car rental companies and destination services supply partners. Please visit http://bit.ly/expediabrands to learn more about our travel brands.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
 


Caroline Rehkow
crehkow@expedia.com
Catering Sales Manager, Milestone Hospitality Management, Greensboro, NC
Post Date: 7/21/2014

Company: Milestone Hospitality
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Catering Sales Manager
Location: DoubleTree By Hilton, Greensboro, NC

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Supervise and coordinate the catering activities of the hotel
• Developing new accounts and maintaining existing accounts
• Implementation of catering and marketing strategies to maximize profits
• Work directly with the Food and Beverage Manager, Chef, Banquet Captain and Sales staff
• Identify and direct catering business for the hotel
• Conduct tours of the hotel and banquet rooms
• Participate and responsible for creation and implementation of property's marketing plan, resumes and BEO meetings
• Monitor accurate communication and billing for all catering events
• Assist clients in making Food & Beverage decisions; solid food knowledge
• Coordinate all arrangements and decorations with the banquet department
• Orchestrate trade shows, bridal shows and other corporate events
• Manage accounts to achieve guest/client expectations

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Excellent selling and interpersonal skills
• Impeccable customer service skills
• Able to work flexible hours
• Knowledgeable of local market as well as social and corporate markets
• Must be detail oriented with excellent organizational skills
• Ability to motivate department staff and maintain a cohesive team
• Ability to analyze and resolve guest issues and exercise good judgement
• Ability to work under self-supervision

QUALIFICATION STANDARDS
Education
• Four year college degree preferred

Experience
• Must have a minimum of three years catering sales experience in a full service hotel


Diane Speert
dspeert@milestonehotels.com
General Manager, Red Lobster, Maplewood, MO
Post Date: 7/21/2014

Description:
We are looking for a GM in Maplewood, MO. The Restaurant averages 2975 guests a week.

Maplewood was one of the early suburbs of St. Louis. Located just 2 miles outside the city limits. The city is defined by music and the performing arts, especially its association with blues, jazz, and ragtime. St. Louis is home to the St. Louis Symphony, the second-oldest symphony orchestra in the United States, which has toured nationally and internationally to strong reviews. St. Louis has a little bit of everything for every type of group. From modern art to live music and theater, animal encounters to outdoor adventures, St. Louis is chock full of entertainment, nightlife and student-friendly fun. Of course you can’t forget the most know feature. The Gateway Arch. Reaching 630 ft. the Gateway Arch, our nation's tallest man-made monument anchors the Jefferson National Expansion Memorial and stands as the iconic monument symbolizing the westward expansion of the United States.


Key Qualifications:
· High School diploma required; Bachelor’s degree (Hospitality, Business or related field) preferred
· 5+ years management experience in restaurant, hotel, retail, or general business required
· For current Red Lobster Managers - Demonstrated excellence in Service & Culinary Manager positions required
· 3+ years consistent achievement of highly distinguished business results as a Restaurant Manager preferred
· Proven leadership and performance record of success as a casual dining/full service Restaurant Manager required (external candidates)
· ServSafe, local and state regulatory certificates or the ability to obtain required
· Proficiency communicating (verbally and in writing) in English required
· Must be at least 21 years of age

Next Steps:


If you would like to be considered for this opportunity, please apply online at:http://www.redlobster.com/employment/management/
and email your resume to Jeffrey Zukosky, Director of Operations, Red Lobster, St. Louis, at JZukosky@Redlobster.com


Jeffrey Zukosky
JZukosky@Redlobster.com
http://www.redlobster.com/employment/
Food & Beverage Manager, The St. Regis New York, New York, NY
Post Date: 7/18/2014

Job Description:
Food & Beverage Manager
The St. Regis New York

The St. Regis New York currently has a Food & Beverage manager position open.

We are looking for 2-5 years of F&B management experience, preferably luxury F&B experience.

Interested candidates may send resumes to Daniel Brauer, Human Resources Coordinator at daniel.brauer@st.regis.com

Featuring dramatically renovated and redesigned guestrooms, suites, and public spaces along with the debut of the new King Cole Bar & Salon under renowned New York chef and restaurateur, John DeLucie, The St. Regis New York has unveiled a bold new era of glamour at Manhattan’s best address.


Daniel Brauer
daniel.brauer@stregis.com
Assistant Catering Manager, Brandywine Catering, Chadds Ford, PA
Post Date: 7/17/2014

Assistant Catering Manager

Brandywine Catering is searching for an Assistant Catering and Event manager. Brandywine Catering is a full service caterer and event management company. We operate in the three county area of Chester, Delaware and Montgomery Counties, the northern part of Delaware. We are based in Chadds Ford, Pennsylvania.

As the Assistant Catering Manager you will be responsible for the following:
• Client meetings
• Staffing
• Managing all inventories
• Managing on and off site events
• Ordering equipment and supplies for functions.
• Assisting in all facets of the business as needed.

To quality for this position you will need the following:
• Catering event management experience. It is important that you know how to run an off premise catering function.
• Experience in hiring and training staff.
• Strong computer skills with Microsoft Office.
• Strong organizational skills and attention to detail.
• College degree in Hospitality Management is preferable.

Salary is competitive and based on your experience.

Please email your resume to ted.pace@brandywinecatering.com or mail to 1410 Baltimore Pike, Unit 1, Chadds Ford, Pa 19317


Ted Pace
ted.pace@brandywinecatering.com
www.brandywinecatering.com
Assistant Project Manager, High Company LLC, Lancaster, PA
Post Date: 7/11/2014


Description:
?High Construction Company is searching for an Assistant Project Manager who will assist with planning, scheduling and administration of assigned design/build, construction management and competitively bid projects to meet the project’s stated functional, financial, schedule, safety and aesthetic requirements.

??
Essential Functions:
1. Assists project manager with overall administration of project.

2. In conjunction with project manager and field supervision, review and process subcontractor requests for information and material submittals to support project schedule and quality goals.

3. In conjunction with project manager and field supervision, review change order proposals from subcontractors to support project financial goals.

4. In conjunction with project manager and field supervision, assists with field inspections to support technical quality and customer satisfaction goals.

?Requirements:
?
?Introductory position or two years of construction related experience. This position requires a 4-year degree. Valid state drivers license.

Job Number 14-0096

Project Manager Assistant

Apply online at www.high.net/careers

Link to our website:?
?https://re12.ultipro.com/HIG1003/JobBoard/JobDetails.aspx?__ID=*CF8F3527E72EF730?


Beth Tippett
www.high.net/careers
Assistant Estimater, High Company LLC, Lancaster, PA
Post Date: 7/11/2014


Description:

High Construction Company is searching for an Assistant Estimator who will provide estimating support role for competitive bid, design/build and negotiated projects.

Essential job functions include:
1. Ability to review and understand plans and specifications.
2. Ability to accurately perform all quantity take-off of materials for inside/outside of building utilizing pdf takeoff software
3. Contact and solicit quotes from subcontractors and suppliers.


Requirements:
- Must have teamwork skills to effectively work with the estimating teams on multiple project.
- Must have a minimum of 2 year degree related to construction
- Must be able to work with tight deadlines and work effectively on multiple projects simultaneously
- Must have the analytical skills sufficient to prepare job cost estimates with a high degree of accuracy
- Must have a high level of skill and understanding with excel, word and other computer software. Experience in Timberline and Onscreen takeoff e-plan is a bonus.

Valid driver's license required.

Job Number 14-0252
Assistant Estimator

apply online at our website www.high.net/careers

Link to website:
https://re12.ultipro.com/HIG1003/JobBoard/JobDetails.aspx?__ID=*0ACAEE9B9B4D0528


Beth Tippett
apply online at our website www.high.net/careers
Senior Sales Manager - Conference, New York Hilton Midtown, New York, NY
Post Date: 7/8/2014

Location – The New York Hilton
Role – Senior Sales Manager – Conference

The New York Hilton Midtown is searching for a Senior Sales Manager on the conference center team. The Senior Sales Manager represents the hotel in the development of corporate and association market segment(s) with groups that have up to 75 guest rooms on peak. The focus of the position is on bookings that primarily fall within a 12 month window. The Senior Sales Manager is responsible for the solicitation of new customer relationships while maintaining existing relationships with assigned accounts, consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services.

Located in the midst of Manhattan action - The New York Hilton Midtown is a convenient location for both business and pleasure travelers. It’s also the largest New York City meeting hotel, with 1985 guest rooms and over 150,000 square feet of meeting space.


What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.
What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.


Neil Sawyer
Neil.Sawyer@hilton.com
www.hiltonworldwide.com
Catering Sales Manager, Milestone Hospitality Management, Grantville, PA
Post Date: 6/26/2014

Company: Milestone Hospitality
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Catering Sales Manager
Location: Holiday Inn Grantville - Grantville, PA

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Supervise and coordinate the catering activities of the hotel
• Developing new accounts and maintaining existing accounts
• Implementation of catering and marketing strategies to maximize profits
• Work directly with the Food and Beverage Manager, Chef, Banquet Captain and Sales staff
• Identify and direct catering business for the hotel
• Conduct tours of the hotel and banquet rooms
• Participate and responsible for creation and implementation of property's marketing plan, resumes and BEO meetings
• Monitor accurate communication and billing for all catering events
• Assist clients in making Food & Beverage decisions; solid food knowledge
• Coordinate all arrangements and decorations with the banquet department
• Orchestrate trade shows, bridal shows and other corporate events
• Manage accounts to achieve guest/client expectations

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Excellent selling and interpersonal skills
• Impeccable customer service skills
• Able to work flexible hours
• Knowledgeable of local market as well as social and corporate markets
• Must be detail oriented with excellent organizational skills
• Ability to motivate department staff and maintain a cohesive team
• Ability to analyze and resolve guest issues and exercise good judgement
• Ability to work under self-supervision

QUALIFICATION STANDARDS
Education
• Four year college degree preferred

Experience
• Must have a minimum of three years catering sales experience in a full service hotel
 


Diane Speert
dspeert@milestonehotels.com
Area Sales Manager, Milestone Hospitality Management, Harrisburg-Hershey, PA
Post Date: 6/25/2014

Company: Milestone Hospitality
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Area Sales Manager
Location: Harrisburg-Hershey Pennsylvania (3 hotels)

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Solicits account leads from group meeting/event planners and decision makers for cultivation and development. Develops sales plan and strategy in order to meet or exceed room night and other revenue goals..
• Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
• Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operations departments’ participation in servicing accounts.
• Formulates program and submits formal sales proposals to prospective customers.
• Leads on-site inspections by customers, entertains customers, performs outside sales calls to develop leads.
• Attends trade shows/events and makes personal calls on customers which may involve travel within or outside the United States, dependent on assigned markets.

SUPPORTIVE FUNCTIONS
• Forecasts realistic group pick-up utilizing recent convention history and other information.
• Distributes information relative to the company/customer and the hotel.
• Actively participates where appropriate in related trade organizations.
• Performs other duties and responsibilities as assigned or required.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Knowledge of the hotel sales process to include lead generation, solicitation, negotiation and closing techniques.
• Ability to effectively communicate with customers and hotel team members.
• Interpersonal skills to provide overall guest satisfaction.
• Extensive skill in development and delivery of sales presentations.
• Ability to access, understand and accurately input information using a moderately complex computer system.
• Participate in key organizations as recommended by management.

QUALIFICATION STANDARDS
Education
• Four year college degree preferred

Experience
• Prior hotel experience in hospitality sales, conference planning or convention skills.

Equal Opportunity Employer


Diane Speert
dspeert@milestonehotels.com
Sales Manager, Milestone Hospitality Management, Grantville, PA
Post Date: 6/25/2014

Company: Milestone Hospitality
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Sales Manager
Location: Holiday Inn Grantville – Grantville, PA

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Solicits account leads from group meeting/event planners and decision makers for cultivation and development. Develops sales plan and strategy in order to meet or exceed room night and other revenue goals..
• Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
• Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operations departments’ participation in servicing accounts.
• Formulates program and submits formal sales proposals to prospective customers.
• Leads on-site inspections by customers, entertains customers, performs outside sales calls to develop leads.
• Attends trade shows/events and makes personal calls on customers which may involve travel within or outside the United States, dependent on assigned markets.

SUPPORTIVE FUNCTIONS
• Forecasts realistic group pick-up utilizing recent convention history and other information.
• Distributes information relative to the company/customer and the hotel.
• Actively participates where appropriate in related trade organizations.
• Performs other duties and responsibilities as assigned or required.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Knowledge of the hotel sales process to include lead generation, solicitation, negotiation and closing techniques.
• Ability to read the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Advanced English language skills for formulation of proposals, memos and general correspondence.
• Ability to speak the English language to effectively communicate with customers and hotel team members.
• Interpersonal skills to provide overall guest satisfaction.

QUALIFICATION STANDARDS
Education
• Four year college degree preferred

Experience
• Prior hotel experience in hospitality sales, conference planning or convention skills.


Diane Speert
dspeert@milestonehotels.com
General Manager, Milestone Hospitality Management, Hershey, PA
Post Date: 6/25/2014

Description:

Position: General Manager
Location: Best Western Hershey– Hershey, Pennsylvania

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Perform administrative duties including: reading and writing reports and orally communicating with
guests, clients, managers, corporate office, local associations, etc.
• Critically review financial reports. Make judgments and implement changes to maximize profits.
• Supervise development of and revision to business plan, annual budget and annual forecasts.
• Interview, hire, supervise, and counsel department managers in the efficient operation of their
respective area(s).
• Develop and delegate improvement plans for operation and review performance of management
team.
• Participate in community affairs and maintain positive public image for Milestone and your hotel.
Meet with potential and current clients and promote hotel.
• Physically tour and visually inspect property on a daily basis.
• Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
• Greet and maintain rapport with employees and customers.
• Travel to attend corporate and brand meetings.

SUPPORTIVE FUNCTIONS
• Monitor hotels safety program
• Report to Regional Director or COO concerning overall performance of property and accomplishments within the operation.
• Review quality assurance and preventative maintenance programs and conduct room, public space, and back of house inspections on daily basis for compliance.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Knowledge of hotel operations, including business plans, safety and security programs, personnel and labor relations, budget preparation, maintenance, capital plans, forecasting, quality assurance programs, hotel law, and the development of short and long term planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.
•Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, corporate offices, and
owners. Excellent verbal communication skills are needed.
• Ability to move throughout premises and visually inspect conditions including bending, stooping,
and reaching arms overhead.
• Ability to work effectively under time constraints and deadlines.
• Ability to travel to various sites on and off hotel property and continuously perform essential job
functions.


QUALIFICATION STANDARDS
Education
• High School graduate or equivalent required.
• Completion of Bachelor's Degree or equivalent required.
Experience
• Minimum of three years experience in an Executive Committee Management position and/or
Resident Manager
• Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, financial management, rooms, housekeeping, and maintenance.

Licenses or Certificates
• AH&LA – Certified Hotel Administrator (CHA)
• CPR certification required

Equal Opportunity Employer


Diane Speert
dspeert@milestonehotels.com
Hotel Manager, Milestone Hospitality Management, Sturbridge, MA
Post Date: 6/25/2014

Company: Milestone Hospitality Management
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Hotel Manager
Location: Sturbridge Host Hotel & Conference Center – Sturbridge, Massachusetts

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Implements and manages hotels daily quality process including goal communication, staff member improvement, compliance with Milestone standards of product and performance, service recovery and problem prevention.
• Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly.
• Communicates effectively both verbally and in writing to provide clear direction to staff.
• Assigns and instructs Department Managers in details of work.
• Observes performance and encourages improvement.
• Monitors Hotel traffic and makes staffing adjustments accordingly.
• Supervises and reviews cost and inventory controls.
• Fields guest complaints, conducting through research to develop the most effective solutions and negotiate results.
• Prepares written correspondence to customers.
• Listens and extends assistance in order to resolve problems.
• Remains calm and alert especially during emergency situations and heavy Hotel activity.
• Plans and implements detailed steps by using experienced judgment and discretion.
• Supervises the budgeting, forecasting, training, motivating and staffing.
• Prepares Forecast expenses and actual results for the Rooms Division revenue and expenses. • • Reviews Customer Logs daily for significant incidents, reports to the General Manager and coordinates with department heads all enforcement of policy and/or improvements in service needed.
• Works closely with the General Manager in monitoring policies and guidelines in the day to day operation of the Hotel to ensure profitability and consistency.
• Plans, organizes, chairs, attends and/or participates in various Hotel meetings,Staff Meetings, Executive Committee Meetings, Safety Meetings, etc.
• Surveys and performs property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest rooms, public areas and restaurants.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Ability to read and communicate verbally and in writing and prepare complex occupancy reports.

QUALIFICATION STANDARDS
Education
• Any combination of education and experience equivalent to graduation from College or any other combination of education, training or experience that provides the required knowledge skills and abilities.
• High school diploma required.

Experience
• Minimum of 4 years hotel management experience of Department Head or above.


Diane Speert
dspeert@milestonehotels.com
Sous Chef, Milestone Hospitality Management, Sturbridge, MA
Post Date: 6/25/2014

Company: Milestone Hospitality
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Sous Chef
Location: Sturbridge Host Hotel and Conference Center – Sturbridge, Massachusetts

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Assigns, in detail, specific duties to all employees under supervision for efficient operation of kitchen
• Select, train, and supervise kitchen staff in the proper preparation of menu items
• Schedule culinary staff so that proper coverage is maintained while keeping payroll costs in line
• Ensure proper receiving, storage (including temperature-setting) and rotation of food products so as to comply with Health Department regulations
• Adhere to control procedures for cost and quality

SUPPORTIVE FUNCTIONS
• Supervises daily cleaning of walk-in and reach-in boxes for safety reasons
• Maintains vacation schedule for proper staffing
• Reports any equipment in need of repair to Chef and Engineering for service
• Performs other duties as requested, such as VIP parties and staff meetings

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Thorough knowledge of food products, standard recipes and proper preparation
• Ability to read, write, and speak English to comprehend and communicate job functions
• Finger/hand dexterity in order to operate food machinery
• Ability to grasp, lift, and/or carry, or otherwise move goods weighing a maximum of 200 lbs. on a continuous schedule

QUALIFICATION STANDARDS
Education
• Any combination of education and experience equivalent to a four-year college degree or experience that provides the required knowledge, skills, and abilities
• High school diploma or equivalent required
• Minimum of two years of culinary schooling preferred

Experience
• Minimum of two years experience in a culinary supervisory role
• Minimum two years previous hotel culinary experience preferred


Diane Speert
dspeert@milestonehotels.com
Executive Housekeeper, Milestone Hospitality Management, Grantville, PA
Post Date: 6/25/2014

Company: Milestone Hospitality Management
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Executive Housekeeper
Location: Holiday Inn Grantville – Grantville, Pennsylvania

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. Provide staffing, training, counseling, and performance review for housekeeping department.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor supplies, etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel Hazcom program.
• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of rehab projects.

SUPPORTIVE FUNCTIONS
• Supervise the operation of linen, uniforms, supply and storage rooms.
• Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Document needs of the department to furnish management with budget requests.
• Manage, monitor and make adjustments in order to comply with energy conservation program management.
• Monitor issuance of keys and maintain inventory.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Knowledge of Hotel Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Basic mathematical skills to prepare moderately complex calculations for financial reporting.
• Supervisory skills to manage entire housekeeping operation.
• Ability to deal effectively with employees, vendors, contractors.
• Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
• Ability to access and accurately input information using a moderately complex computer system.

QUALIFICATION STANDARDS
Education
• Two years college experience preferred
• Completion of Bachelor's Degree in Hotel Management preferred

Experience
• At least 3 years experience in Supervisory/Management/Assistant Housekeeping position.


Diane Speert
dspeert@milestonehotels.com
Sales Manager, Milestone Hospitality Management, Lancaster, PA
Post Date: 6/25/2014

Company: Milestone Hospitality
Website: www.milestonehotels.com

Contact: Diane Speert – Director of Human Resources

Position: Sales Manager
Location: Lancaster Host Resort – Lancaster, PA

Please email resumes (including salary requirements) to dspeert@milestonehotels.com

EXAMPLES OF DUTIES
• Solicits account leads from group meeting/event planners and decision makers for cultivation and development. Develops sales plan and strategy in order to meet or exceed room night and other revenue goals..
• Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest.
• Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operations departments’ participation in servicing accounts.
• Formulates program and submits formal sales proposals to prospective customers.
• Leads on-site inspections by customers, entertains customers, performs outside sales calls to develop leads.
• Attends trade shows/events and makes personal calls on customers which may involve travel within or outside the United States, dependent on assigned markets.

SUPPORTIVE FUNCTIONS
• Forecasts realistic group pick-up utilizing recent convention history and other information.
• Distributes information relative to the company/customer and the hotel.
• Actively participates where appropriate in related trade organizations.
• Performs other duties and responsibilities as assigned or required.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY
• Knowledge of the hotel sales process to include lead generation, solicitation, negotiation and closing techniques.
• Ability to effectively communicate with customers and hotel team members.
• Interpersonal skills to provide overall guest satisfaction.
• Extensive skill in development and delivery of sales presentations.
• Ability to access, understand and accurately input information using a moderately complex computer system.
• Participate in key organizations as recommended by management.

QUALIFICATION STANDARDS
Education
• Four year college degree preferred

Experience
• Prior hotel experience in hospitality sales, conference planning or convention skills.

Equal Opportunity Employer


Diane Speert
dspeert@milestonehotels.com