Contact Information

Room 16

Biobehavioral Health Building
814-865-INFO (4636)
814-863-2215 Fax

 

Office Hours:

Monday-Friday 8AM-4:30PM

 

General Information Requests

Feedback On Our Services

Suggestions/Comments

Send them all to:

hhd-iss@psu.edu

Map Showing Our Location

 

Staff Members

ISS has been in existence for 40 years. Our main office is in Room 16 BBH Building and we have staff located in Ford Building and Rec Hall. We are the College's IT service organization and are supported by the College's Dean's Office.

 

 
Bill Cooke
 
image of Bill Cooke

Systems Administrator III

wsc101@psu.edu

15 BBH Building

814-865-5769

 

Bill manages the Security, Servers and Network Division of ISS. In that role he maintains the college's servers and network infrastructure. He is also the College's Computer Security Officer. He has been with ISS since 2008.
 
Matt Dunmire
 
image of Matt Dunmire

IT Consultant III

mdd16@psu.edu

29F Rec Hall

814-863-8555

 

Matt joined ISS in 2011.  Previously he was the Help Desk manager at Florida Coastal School of Law. He supervises our Help Desk along with Chris and assists users in our West and North Campus locations with support and consulting needs.
 

Jonathan Essick
 
image of Jon Essick

IT Support Specialist I

jfe5002@psu.edu

10 BBH Building

814-865-1448

 

Jon was recently promoted to a full time position. He supports the IT needs of the Henderson Building Complex.

 

 

Don Fink
 

IT Support Specialist III

drf@psu.edu

8 BBH Building

814-863-0757

 

Don holds B.S. degrees in Biology and Computer Science from Penn State University.  He is responsible for desktop support in our Henderson Building Campus location as well as "the houses" and Research D. Don has worked for PSU for over 25 years. He joined ISS in 2009.
 

Nick Gallo
 

IT Support Specialist I

nmg163@psu.edu

12 BBH Building

814-863-2033

 

Nick joined us in 2010 after graduating from IST. His service area includes Downtown locations and Chandlee Lab.
 
 

 

Christopher Greiner
 
image of Christopher Greiner

IT Consultant III

cvg6@psu.edu

14 BBH Building

814-865-5935

 

Chris Greiner supervises our Help Desk. All desktop computer needs of our faculty and staff are handled by his area. Chris also provides IT consulting for researchers in our South and East Campus areas. Chris joined ISS in 2000.
 
Craig Gruneberg
 

Director

CraigG@psu.edu

5 BBH Building

814-863-9951

 

Craig has been Director of ISS since 1997. Prior to this position, Craig held system administration, programming, and hardware design positions for Penn State and private sector companies.

 

 

Amy Long
 
image of Amy Long

Administrative Support Assistant II

all18@psu.edu

16 BBH Building

814-865-4636

 

Amy is our staff assistant who also provides limited IT phone support. She is the bright, cheery voice you hear when you call our main line- 865-INFO. If she can't answer your questions she will direct your call to the appropriate ISS area.
 
Nick Murarik
 
image of Nick   Murarik

Systems Administrator II

nam15@psu.edu

13 BBH Building

814-863-2218

 

Nick is a Systems Administrator with the college. He works with Bill on server administration, network stability, and security for our eighteen campus locations. He began working for ISS in 2009.
 

 

Shannon Pugh
 
image of Shannon Pugh

IT Trainer II

slp281@psu.edu

6 BBH Building

814-863-2319

 

Shannon's classes on various IT topics are available to all College employees. Her classes cover technology unique to the College as well as technologies offered centrally. Shannon's ability to make the complicated simple is appreciated by her students.

 

 Greg Ruggiero
 
image of Greg Ruggiero

IT Support Specialist II

gjr5036@psu.edu

601C Ford

814-867-3530

 

Greg was recently promoted to IT Support Specialist II and relocated to Ford Building. Greg now handles service requests for HPA, RPTM, ComDis, and SHM. He also supports a few clients in Keller Building.
 
 
Joe Drelick
 
image of Joe Drelick

IT Support Specialist I

jrd5235@psu.edu

814-865-4719

11 BBH Building

 

Our newest staff member is Joe Drelick. Joe recently moved from a part time computer support tech to a full time IT Support Specialist. Joe's duties will be phone support and in general assisting users with their IT concerns.

 

Intern Gallery

ISS has been fortunate to be able to "employ" interns, primarily from the College of IST, to assist us with our work over the last few years. Every semester we search for and interview students who have an internship requirement associated with their degree. They work closely with experienced IT professionals and gain valuable insight into the IT world.

Currently we have the following interns taking care of business in the College:

 

         

Natasha Csicsmann

 

 

 

Our technicians are Dell and Lenovo laptop trained and certified too!