ISS Contact Information

Contact Information

Room 16
Biobehavioral Health Building
814-865-INFO (4636)
814-863-2215 Fax Email - General information requests, feedback on our services, and suggestions/comments

Office Hours

Monday-Friday 8:00 a.m. - 4:30p.m.

Map Showing Our Location

ISS in BBH Building

Staff Members

ISS has been in existence for 40 years. Our main office is in Room 16 BBH Building and we have staff located in Ford Building and Rec Hall. We are the College's IT service organization and are supported by the College's Dean's Office.

Bill Cooke
Systems Administrator III
15 BBH Building
Bill manages the Security, Servers and Network Division of ISS. In that role he maintains the college's servers and network infrastructure. He is also the College's Computer Security Officer. He has been with ISS since 2008.
Matt Dunmire
IT Consultant III
29F Rec Hall
Matt joined ISS in 2011. Previously he was the Help Desk manager at Florida Coastal School of Law. He supervises our Help Desk along with Chris and assists users in our West and North Campus locations with support and consulting needs.
Jonathan Essick
IT Support Specialist II
10 BBH Building
Jon was recently promoted to a full time position. He supports the IT needs of the Henderson Building Complex.
Don Fink
IT Support Specialist III
8 BBH Building
Don holds B.S. degrees in Biology and Computer Science from Penn State University. He is responsible for desktop support in our Henderson Building Campus location as well as "the houses" and Research D. Don has worked for PSU for over 25 years. He joined ISS in 2009.
Nick Gallo
IT Support Specialist II
12 BBH Building
Nick joined us in 2010 after graduating from IST. His service area includes Downtown locations and Chandlee Lab.
Christopher Greiner
IT Consultant III
14 BBH Building
Chris Greiner supervises our Help Desk. All desktop computer needs of our faculty and staff are handled by his area. Chris also provides IT consulting for researchers in our South and East Campus areas. Chris joined ISS in 2000.
Craig Gruneberg
5 BBH Building
Craig has been Director of ISS since 1997. Prior to this position, Craig held system administration, programming, and hardware design positions for Penn State and private sector companies.
Amy Long
Administrative Support Assistant II
16 BBH Building
Amy is our staff assistant who also provides limited IT phone support. She is the bright, cheery voice you hear when you call our main line- 865-INFO. If she can't answer your questions she will direct your call to the appropriate ISS area.
Nick Murarik
Systems Administrator II
13 BBH Building
Nick is a Systems Administrator with the college. He works with Bill on server administration, network stability, and security for our eighteen campus locations. He began working for ISS in 2009.
Shannon Pugh
IT Trainer III
6 BBH Building
Shannon started with ISS in 2007. She holds a B. S. Degree in Computer Science. Shannon's classes on various IT topics are available to all College employees. Her classes cover technology unique to the College as well as technologies offered centrally. Shannon's ability to make the complicated simple is appreciated by her students.
Greg Ruggiero
IT Support Specialist II
601C Ford
Greg joined ISS in 2011 when he obtained an internship with the department. While graduating from Penn State in 2012 with a bachelor's degree in Security Risk Analysis, he was hired as our full time Remote Support Specialist. Most recently, he was promoted to IT Specialist II, and now supports our college's CSD, HPA, SHM, and RPTM academic units. He is the self-proclaimed, "King in the North (campus)."
Joe Drelick
IT Support Specialist I
11 BBH Building
Our newest staff member is Joe Drelick. Joe recently moved from a part time computer support tech to a full time IT Support Specialist. Joe's duties will be phone support and in general assisting users with their IT concerns.

Intern Gallery

ISS has been fortunate to be able to "employ" interns, primarily from the College of IST, to assist us with our work over the last few years. Every semester we search for and interview students who have an internship requirement associated with their degree. They work closely with experienced IT professionals and gain valuable insight into the IT world.

Currently we have the following interns taking care of business in the College: