Contact Information
Room 16 BioBehavioral Health Building
814-865-INFO (4636)
814-863-2215 Fax
Office Hours:
Monday-Friday 8:00AM-4:30PM
General Information Requests
Feedback On Our Services
Suggestions/Comments
Send them all to:
Map Showing Our Location
Staff Members
ISS has been in existence for 40 years. Our main office is in Room 16 BBH Building but we have staff located in Ford Building and Rec Hall. We are the College's IT service organization and are supported by the College's Dean's Office.
- Allen Carles
- IT Support Specialist II
- arc5@psu.edu
- 814-867-3530
- Allen provides desktop support for college units in our North and West Campus locations. Allen joined ISS in 1999.
- Bill Cooke
- Systems Administrator III
- wsc101@psu.edu
- 814-865-5769
- Bill manages the Security, Servers and Network Division of ISS. In that role he maintains the college's servers and network infrastructure. He is also the College's Computer Security Officer. He has been with ISS since 2008.
- Matt Dunmire
- IT Consultant III
- mdd16@psu.edu
- 814-863-8555
- Matt joined ISS in 2011. Previously he was the Help Desk manager at Florida Coastal School of Law. He supervises our Help Desk along with Chris and assists users in our West and North Campus locations with support and consulting needs.
- Jonathan Essick
- Part Time IT Support Specialist
- jfe5002@psu.edu
- 814-865-1448
- Jon joined us recently. He works part-time supporting the IT needs of the Henderson Building Complex.
- Don Fink
- IT Support Specialist III
- drf@psu.edu
- Don holds B.S. degrees in Biology and Computer Science from Penn State University. He is responsible for desktop support in our Henderson Building Campus location as well as "the houses" and Research D. Don has worked for PSU for over 25 years. He joined ISS in 2009.
- Nick Gallo
- IT Support Specialist I
- nmg163@psu.edu
- 814-863-2033
- Nick joined us in 2010 after graduating from IST. His service area includes Downtown locations and Chandlee Lab.
- Christopher Greiner
- IT Consultant III
- cvg6@psu.edu
- 814-865-5935
- Chris Greiner supervises our Help Desk. All desktop computer needs of our faculty and staff are handled by his area. Chris also provides IT consulting for researchers in our South and East Campus areas. Chris joined ISS in 2000.
- Craig Gruneberg
- Director
- CraigG@psu.edu
- 814-863-9951
- Craig has been Director of ISS since 1997. Prior to this position, Craig held system administration, programming, and hardware design positions for Penn State and private sector companies.
- Amy Long
- Administrative Support Assistant II
- all18@psu.edu
- 814-865-4636
- Amy is our staff assistant who also provides limited IT phone support. She is the bright, cheery voice you hear when you call our main line- 865-INFO. If she can't answer your questions she will direct your call to the appropriate ISS area.
- Nick Murarik
- Systems Administrator II
- nam15@psu.edu
- 814-863-2218
- Nick is a Systems Administrator with the college. He assists Bill with server administration, network stability, and security for our eighteen campus locations. He began working for ISS in 2009.
- Shannon Pugh
- IT Trainer III
- slp281@psu.edu
- 814-863-2319
- Shannon is leading our new IT Training effort. She can provide routine and custom training sessions on hardware and software in use in the College. She is also our classroom and meeting space orienteer when it comes to questions on the use of our tech rooms. Shannon came to ISS in 2008.
- Greg Ruggiero
- IT Support Specialist I
- gjr5036@psu.edu
- 814-865-4719
- Greg recently rejoined the staff as a full time technician after working part time with us while he was an IST student. Greg generally provides support for the Henderson Building Complex.
Our technicians are Dell and Lenovo laptop trained and certified too!
