Contact Information

Room 16

Biobehavioral Health Building
814-865-INFO (4636)
814-863-2215 Fax

 

Office Hours:

Monday-Friday 8AM-4:30PM

 

General Information Requests

Feedback On Our Services

Suggestions/Comments

Send them all to:

hhd-iss@psu.edu

Map Showing Our Location

 

Staff Members

ISS has been in existence for 40 years. Our main office is in Room 16 BBH Building and we have staff located in Ford Building and Rec Hall. We are the College's IT service organization and are supported by the College's Dean's Office.

 

 
Bill Cooke
image of Bill Cooke
Systems Administrator III
wsc101@psu.edu
814-865-5769
Bill manages the Security, Servers and Network Division of ISS. In that role he maintains the college's servers and network infrastructure. He is also the College's Computer Security Officer. He has been with ISS since 2008.
 
Matt Dunmire
image of Matt Dunmire
IT Consultant III
mdd16@psu.edu
814-863-8555
Matt joined ISS in 2011.  Previously he was the Help Desk manager at Florida Coastal School of Law. He supervises our Help Desk along with Chris and assists users in our West and North Campus locations with support and consulting needs.
 

Jonathan Essick
image of Amy Long
IT Support Specialist I
jfe5002@psu.edu
814-865-1448
Jon was recently promoted to a full time position. He supports the IT needs of the Henderson Building Complex.

 

 

 
 
Don Fink
IT Support Specialist III
drf@psu.edu
Don holds B.S. degrees in Biology and Computer Science from Penn State University.  He is responsible for desktop support in our Henderson Building Campus location as well as "the houses" and Research D. Don has worked for PSU for over 25 years. He joined ISS in 2009.
 

Nick Gallo
IT Support Specialist I
nmg163@psu.edu
814-863-2033
Nick joined us in 2010 after graduating from IST. His service area includes Downtown locations and Chandlee Lab.
 
 

 

Christopher Greiner
image of Christopher Greiner
IT Consultant III
cvg6@psu.edu
814-865-5935
Chris Greiner supervises our Help Desk. All desktop computer needs of our faculty and staff are handled by his area. Chris also provides IT consulting for researchers in our South and East Campus areas. Chris joined ISS in 2000.
 
Craig Gruneberg
Director
CraigG@psu.edu
814-863-9951
Craig has been Director of ISS since 1997. Prior to this position, Craig held system administration, programming, and hardware design positions for Penn State and private sector companies.

 

 

Amy Long
image of Amy Long
Administrative Support Assistant II
all18@psu.edu
814-865-4636
Amy is our staff assistant who also provides limited IT phone support. She is the bright, cheery voice you hear when you call our main line- 865-INFO. If she can't answer your questions she will direct your call to the appropriate ISS area.
 
Nick Murarik
image of Nick   Murarik
Systems Administrator II
nam15@psu.edu
814-863-2218
Nick is a Systems Administrator with the college. He works with Bill on server administration, network stability, and security for our eighteen campus locations. He began working for ISS in 2009.
 

 

Shannon Pugh
image of Nick   Murarik
IT Trainer II
slp281@psu.edu
814-863-2319
Shannon's classes on various IT topics are available to all College employees. Her classes cover technology unique to the College as well as technologies offered centrally. Shannon's ability to make the complicated simple is appreciated by her students.

 

 Greg Ruggiero
image of Nick   Murarik
IT Support Specialist II
gjr5036@psu.edu
814-867-3530
Greg was recently promoted to IT Support Specialist II and relocated to Ford Building. Greg now handles service requests for HPA, RPTM, ComDis, and SHM. He also supports a few clients in Keller Building.
 

 

Intern Gallery

ISS has been fortunate to be able to "employ" interns, primarily from the College of IST, to assist us with our work over the last few years. Every semester we search for and interview students who have an internship requirement associated with their degree. They work closely with experienced IT professionals and gain valuable insight into the IT world.

Currently we have the following interns taking care of business in the College:

 

         

Natasha Csicsmann

 

 

 

Our technicians are Dell and Lenovo laptop trained and certified too!