Supported Hardware and Software

Please consult this list before making any purchases. If you are considering an item which does not appear here you will need to get assistance from other sources as we only provide support on the listed equipment and software. It is best if you call us or e-mail before making any purchases. We may steer you in a different direction and at the same time save us all time, money, and aggravation!

Hardware and Software Supported By ISS

 

Computers Model/ Version Notes
Dell Optiplex  
 
Latitude  
 
Inspiron  
  Precision  
Lenovo Think Centre  
  Think Pad  
  S10e  
Apple All except Airbook  
Personally Owned Varieties   With departmental approval, we will network if needed, but hard drive must be wiped. Adherence to all PSU computer security policies is expected (review AD20 and policies linked from that page). Also consult ISS Policy 08-02. We are not responsible for equipment failure that might occur that is outside our control- i.e. hard drive or CD drive failure while we are configuring the system. 
Servers
Consult with ISS prior to any server purchases or decisions.
Printers
Please check with us before ordering a printer. Models change too frequently for us to list them here. In some cases you need certain features in order to be compatible with University systems. Give us a call for advice.
Network Copiers
Only models in the PSU Copier Management Program are supported.   We are only obligated to assist with the networking of these devices. Issues with their use, print quality, features, machine breakdown are the responsibility of Penn State’s Copier Management Program
Operating Systems
Microsoft Windows XP Professional We do not support "home" versions of Windows. They are not compatible with our domain structure.
  Vista Business "
  Vista Ultimate "
  Vista Professional "
  7 Professional "
  7 Enterprise "
Apple Mac OS 10.4 and higher  
Software
In General All programs Our support is limited to making sure the software functions. We are not prepared to answer usage related questions. If you have questions on other software not listed here please contact us.
Microsoft Office Windows '07 and '10
Mac '04 and '08
 
Email Outlook '07 and '10
Entourage
Thunderbird
 
Statistics Stata
SPSS
Limdep
DBMS Copy
SAS
AMOS
Minitab
Atlas TI
MatLab
Mathmatica
 
Browser Internet Explorer
Safari
Firefox
 
Misc EndNote
SSH
Cisco VPN
Symantec Antivirus
PDF Reader
Adobe Flash Player
Adobe Shockwave Player
Quicktime
Oracle Calendar
Host Explorer 2008
Adobe Air
Roxio CD Burning
AIM
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