| The Help Spot
"How To" Information Guides
Need assistance installing or configuring an Application? Need to change your password within an Application? Want to learn how to configure email filters? Are you interested in using the TSM (Tivoli) backup service provided by ITS? Then the following Information Guides will help you along the way.
Tips on Technology Purchases
If you are contemplating the purchase of a new computer, or a printer, or maybe some wireless gear or backup software, please read this article as it contains important information that can save us all a lot of headaches!
We now have a listing of hardware and software that ISS provides support for. Please use this listing as a guide when making purchasing decisions.
Downloads for College Research Projects
Here you will find open source applications which can be downloaded to your PC and installed with no associated licensing requirements.
Oracle Resource Calendar Tutorial
Are you responsible for maintaining department calendars for rooms or equipment, or a common time off calendar for staff? This video explains how resource calendars are created, maintained, and accessed so they provide the benefits they are intended to deliver.
Wireless Networks
Having trouble connecting to the wireless networks in HHD? Check here for information on how to connect. Also, general questions can be directed to the ITS Help Desk or to problems@hhdev.psu.edu.
Security Tutorial
Have a question about information technology security? The following tutorial will educate you about what the College is currently doing in this effort and some things you can do on your own.
Virus Information
Having virus problems? Visit this site to get information as
to how to combat those who are trying to corrupt your system. Check out our Top 20 Viruses List. Also check out the Penn State Virus Information Page
Utilities and Instructions
Cisco VPN Client - Here are instructions for installing the Cisco VPN Client on computers to allow access to a LAN protected by one of our firewalls.
Remote Desktop - Here are instructions for connecting to your office computer using remote desktop once you have established your VPN session through our firewalls.
Meeting Maker - review the User Guide for version 7. Also, here are some Meeting Maker Installation Instructions for downloading and installing meeting maker (meeting maker requires an account that is purchased through our office).
Eudora - For those still using Eudora here is the manual.
KnowledgeBase Search Sites
(the first 2 sites may only work when using
Internet Explorer)
Reach Us Via Email
Are you wondering what software or equipment you need for your PC so that you can realize an idea? Or are you just confused by technical speak- "All I want is a simple answer!" Contact us at:
info@hhdev.psu.edu
If we recently completed a service call in your area or you have comments on our services, please send them to:
feedback@hhdev.psu.edu
To submit general comments on Information Technology in the College, as would be found in the wooden suggestion boxes of old, email:
comments@hhdev.psu.edu
If you posed a question, we will do our best to provide an answer real soon.
Important Phone Numbers
| Apple Support: |
(800) 275-2273 |
| Dell Support : |
(800) 234-1490 |
| Lenovo Support: |
(800) 426-7763 |
Dell Number for Penn State Quotes (Ken Reneau ): |
(800) 274-7799 x
72-45785
(800) 365-5329 (fax) |
| TNS Help: | 5-4NOC (5-4662) |
| AIS Support: | 3-2276 |
| CLC Help Desk: | 3-1035 or 3-2494.
|
| ITS Classroom Support |
777-0035 |
| |
Other ITS Support Numbers |
|