The Help Spot

"How To" Information Guides

Need assistance installing or configuring an Application? Need to change your password within an Application? Want to learn how to configure email filters? Are you interested in using the TSM (Tivoli) backup service provided by ITS? Then the following Information Guides will help you along the way.

Tips on Technology Purchases

If you are contemplating the purchase of a new computer, or a printer, or maybe some wireless gear or backup software, please read this article as it contains important information that can save us all a lot of headaches!

We now have a listing of hardware and software that ISS provides support for. Please use this listing as a guide when making purchasing decisions.

Hardware and Software Supported By ISS

Downloads for College Research Projects

Here you will find open source applications which can be downloaded to your PC and installed with no associated licensing requirements.

Oracle Resource Calendar Tutorial

Are you responsible for maintaining department calendars for rooms or equipment, or a common time off calendar for staff?  This video explains how resource calendars are created, maintained, and accessed so they provide the benefits they are intended to deliver.

Wireless Networks

Having trouble connecting to the wireless networks in HHD?  Check here for information on how to connect.  Also, general questions can be directed to the ITS Help Desk or to problems@hhdev.psu.edu.  

Security Tutorial

Have a question about information technology security?  The following tutorial will educate you about what the College is currently doing in this effort and some things you can do on your own.

Virus Information
Having virus problems? Visit this site to get information as to how to combat those who are trying to corrupt your system. Check out our Top 20 Viruses List. Also check out the Penn State Virus Information Page

Utilities and Instructions

Cisco VPN Client - Here are instructions for installing the Cisco VPN Client on computers to allow access to a LAN protected by one of our firewalls.


Remote Desktop - Here are instructions for connecting to your office computer using remote desktop once you have established your VPN session through our firewalls.

Meeting Maker - review the User Guide for version 7. Also, here are some Meeting Maker Installation Instructions for downloading and installing meeting maker (meeting maker requires an account that is purchased through our office).

Eudora - For those still using Eudora here is the manual.

 

KnowledgeBase Search Sites
(the first 2 sites may only work when using Internet Explorer)

Microsoft Software

Microsoft Security Bulletin (patches for OS, IIS, etc.)

Google Web

Google Groups (USENET)

Eudora

Windows NT/2000 FAQ

Windows NT/2000 Tips, Tricks, Registry Hacks and more...

Reach Us Via Email

Are you wondering what software or equipment you need for your PC so that you can realize an idea? Or are you just confused by technical speak- "All I want is a simple answer!" Contact us at:

info@hhdev.psu.edu

If we recently completed a service call in your area or you have comments on our services, please send them to:

feedback@hhdev.psu.edu

To submit general comments on Information Technology in the College, as would be found in the wooden suggestion boxes of old, email:

comments@hhdev.psu.edu

If you posed a question, we will do our best to provide an answer real soon.

 

Important Phone Numbers

Apple Support:	(800) 275-2273
Dell Support :	(800) 234-1490
Lenovo Support:	(800) 426-7763
Dell Number for Penn State Quotes (Ken Reneau ):	(800) 274-7799 x 72-45785 (800) 365-5329 (fax)
TNS Help:	5-4NOC (5-4662)
AIS Support:	3-2276
CLC Help Desk:	3-1035 or 3-2494.
ITS Classroom Support	777-0035
	Other ITS Support Numbers

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