2011 ITAC Advisory Committee Meeting Minutes

January 2011

ISS Advisory Committee Meeting (ITAC)

Meeting Minutes from Wednesday, January 19, 2011

2:00 p.m. to 3:0 p.m.

101 Health and Human Development East

Present: Craig Gruneberg (ISS), Chris Greiner (ISS), Bill Cooke (ISS), Shannon Pugh (ISS), Nick Giacobe (ISS), Amy Long (ISS), Chris Lucas (ITS), Phil Reid (ITS), Peter Nyheim (SHM), Eric Loken (HDFS), Mary Dean Coleman-Kelley (NUTR), John Moran (HPA), George Vogler (BBH)


Craig opened the meeting by thanking everyone in attendance. He did an overview of the meeting agenda explaining that most of the meeting would be spent on training information from Chris Lucas (ITS) and Shannon Pugh (ISS). Craig asked if anyone had any questions before beginning the agenda.

Mary Dean Coleman-Kelley had a question regarding the VPN client download from the ISS website. She wanted to know why all the HHDEV connections weren’t already in the client and she was unaware of how to manually add needed connections. After some discussion this was addressed after the meeting by Shannon Pugh.

Nick Giacobe gave an overview of IMAP and what it does. He explained that people’s email was stored on one server and it was able to be accessed from different locations including home, office and many smartphones. One of the known limitations is that you are not able to create folders inside of folders that also have emails in them. All users that are interested in using IMAP should submit service requests to have ISS technicians configure IMAP for them. According to Nick, IMAP works best with Outlook 2010 as compared to Outlook 2003 and Outlook 2007.

Peter Nyheim had a question as to the frequency of Identity Finder scans. He is interested in possible biweekly scans as opposed to the current weekly scans. There was discussion that eventually the scans could be as infrequent as once a month.

John Moran had a question regarding the Identity Finder scans that are automatically run every week. This scan is finding the same 400 files on his computer and identifying them as possible PII. He has gone through the files and knows that they do not contain PII so he would like these files to stop showing up. It was explained that if he manually ran the scan himself weekly he would be able to create a profile and have the “Ignore” option for the false positives that keep popping up. We will follow up at the next meeting.

Craig began a brief discussion about Qualtrics announcing that should be ready for college wide use within a month. This software will be available to faculty, staff, and grad students in The College of Health and Human Development.

Nick Giacobe replied to a question that was brought up at the previous ITAC meeting regarding having a single set of user credentials. The “answer” to that questions was that the users themselves may choose to synchronize their PSU password with their HHDEV password. Nick mentioned that it is possible to integrate the HHDEV domain with the PSU Access domain to allow users to have one PSU account. This would involve being added to the access domain which will require an abundance of resources on our part. This will be discussed within ISS to determine when and if we can do this.

There was discussion about least privileged mode. There will be a survey (Qualtrics) created in the near future to gather information from the users as to which privileges, if any, they are requesting to have long term. There is research being done by ISS into possibly giving users some rights if possible. Some examples of these user rights would be defragmenting a computer, deleting icons, and installing printers.

Chris Greiner explained that BigFix pushes out a majority of needed software updates every week so this doesn’t need to be done by individual users through administrative privileges.

The meeting was then turned over to Chris Lucas, Director of ITS Training Services (ITS):
• He is currently working with other IT groups inside and outside of PSU for providing training for PSU applications
• He discussed some of the current training options that are available to everyone such as free, low cost, training on demand, faculty focused sessions, classroom training, Lynda.com, etc.
• Group training / training on demand is growing due to user’s needs
• Faculty based sessions include but are not limited to the following topics:
o Blogs @ PSU - Podcasting
o Angel
o Video conferencing
o Adobe Connect
o Wikispaces
• Classroom training is growing at a large rate. Training of technology for coursework is available by request and free.
• Lynda.com – PSU is the first university to partner with Lynda.com. Lynda.com is a library of video tutorials
o Over 890 online courses are available
o More than 54,000 video tutorials
o High quality video tutorials
o Taught by industry experts
o Log onto Lynda.com through www.its.psu.edu/training
o Not only is Lynda.com a great training resource but they also share best practices.

Shannon spoke about ISS training survey sent out using Qualtrics. She went over the results of the survey sent out to assess the training needs in The College of Health and Human Development. She also explained that Qualtrics is currently in the process of integrating the PSU LDAP and then the software will be available for college wide use.

Nick Giacobe explained that Qualtrics is a much better product than competitors like Monkey Survey and it can be used in the following ways:
• Password protected survey
• Email link
• Embed survey on websites
• Basic statistical analyses and export to statistical packages

Phil Reid spoke briefly on the Zimbra calendar which will ultimately replace Oracle. PSU and the company that owns Zimbra are currently in contract negotiations. The announcements for the roll out of Zimbra should be coming soon. ITS is hoping for a summer timeframe for the conversion to Zimbra.
Chris Lucas said that there will be Zimbra training available through ITS.


2010 ITAC Advisory Committee Meeting Minutes

April 2010

ISS Advisory Committee Meeting (ITAC)

Meeting Minutes from Monday, April 12, 2010

1:30 p.m. to 2:30 p.m.

201 Henderson Building Conference Room


Present:  Neil Sharkey (Dean’s Office), Craig Gruneberg (ISS), Chris Greiner (ISS), Bill Cooke (ISS), Nick Giacobe (ISS), Amy Long (ISS), George Vogler (BBH), John Moran (HPA), Eric Loken (HDFS), David Conroy (KINES), Mary Dean Coleman-Kelley (NUTR), Peter Nyheim (SHM), Phil Reid (ITS)


Neil opened the meeting by explaining that the attendees were chosen from certain geographical areas.  Department heads were also asked for their input.  Neil would like this committee to help with the communication between ISS and end users. 

Brief introductions were given by all individuals present as well as by Craig Gruneberg.  Craig also passed out an agenda and a handout with survey results from 12 respondents on whether or not their College/Campus has a technology committee (2006).

Chris briefly explained how service requests are handled by ISS.  The Bulk Buy Program was mentioned stating that the dates to order are from May 1st – July 31st.  Chris asked for everyone’s feedback on ISS technicians performing desktop service.  He briefly explained that the LMP rollout is projected to be finished mid May and addressed that training is available for people prior to LPM rollout in their department.

Nick Giacobe pointed out that departments aren’t aware of their budget allocation come July so this may affect their ability to take advantage of the Bulk Buy program.

Bill spoke of Big Fix and PII:

  • Big Fix will push out common software updates.  He explained that he and Nick are doing beta testing for Big Fix “push outs”.  John Moran did express some concern about using Big Fix to regulate power settings.  Nick Giacobe then explained that ISS can choose how they want to set that up when the time comes.  Chris said we will need to check in with researchers who have unique needs – e.g. PCs that are running days worth of analysis and cannot be interrupted.

  • The University has ended its contract with Proventsure and they are moving to a new scanning software package called Identity Finder.  Identity finder will run scans automatically, show the end user the results, and give them the options of how to remediate the PII on their computer.

Eric Loken began a discussion about the University doing away with Angel and getting another CMS.  Mary Dean suggested using Moodle.  Erik is on the FACAC committee so he knows a little bit about the CMS initiative.  There is a University-wide committee tasked with looking at CMS alternatives.

Craig suggested the ISS Advisory Committee meet 4 times a year.

Phil stated that ITS is beta testing the use of the digital sign boards for broadcasting.

John Moran questioned whether Oracle Calendar was going away.  Phil said that beta testing is currently being done through May for an Oracle replacement.  Phil could not specify whether the “new” service would be free or not.

Peter was interested in the security specs for Wireless 2.0.  Bill explained that the encryption was more modern, it’s more user friendly, but Wireless 2.0 is not dramatically more secure than using the VPN client.  ISS mentioned that it is our intention to allow Wireless 2.0 users the ability to access college IT resources like printers and file shares but at this time we do not have a 2.0 installation to test with.

There was also interest in Visitor Wireless, ISS will be testing this service in the next few months.

Eric inquired about statistical software licensing costs (SAS, SPSS, etc).  He pointed out that HDFS is currently receiving licensing price breaks.  Anyone affiliated with HDFS gets the software under their department license.

Eric discussed the purpose of FACAC, Kevin Morooney runs the meetings and the committee meets 4 times per semester.  Google sites were discussed at the last FACAC meeting. 

Phil wanted everyone to devise a game plan on how they were going to communicate with all of the departments within their geographical locations.  Neil is aware that communication is needed to the unit heads on this matter.

ISS asked for help in identifying student labs in the College that could be incorporated into the ITS CLM (Cooperative Lab Management) Program.