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Services |
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| Services: Regular Training Sessions for our Deputies The work of ISS is supported by a network of approximately 40 assistants positioned in every department, center, and school in the College. These assistants, which we affectionately call Deputies, serve as the front-line contact when a problem develops. They provide as much support to the user as they are comfortable with. If they cannot solve the problem, they submit a Service Request to us via an online web system and we take over from there. To provide our Deputies with background knowledge in computer support, we occasionally hold lunch time seminars. In the seminar, we discuss new trends in computing and current problems that we have been seeing in the College. We also have a question and answer session and most times demonstrate new hardware or software. All Deputies are invited to attend. |
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