Anna Mattila
Professor of Hospitality Management and Professor-in-Charge Graduate Program
Contact Information
224 Mateer Building
School of Hospitality Management
Pennsylvania State University
University Park, PA 16802
(814) 863-5757
Fax: (814) 863-4257
http://www.personal.psu.edu/faculty/a/s/asm6/
Specialization
Services marketing, Consumer behavior
Current Research
Service encounters
Service recovery
Customer emotions
Servicescape