Daniel Mount

Associate Professor of Hospitality Management

Contact Information

227 Mateer Building
School of Hospitality Management
Pennsylvania State University
University Park, PA 16802

(814) 863-2675
Fax: (814) 863-4257

dmount@psu.edu

http://www.personal.psu.edu/faculty/d/j/djm24

Specialization

Hotel Operations, Service Management

Current Research

Customer Call Centers: Effects of listening behavior on satisfaction & effects of e-mail response time and problem resolution on satisfaction
Non-response bias in internet guest surveys
Derivations of traditional importance-performance analysis