Graduate Faculty

Albert Bartlett

Ph.D. (Penn State)

Research foci: Job satisfaction, job design, multiculturalism.

Peter Bordi

Ph.D. (Penn State)

Research foci: New product development

David Cranage

Ph.D. (Penn State)

Research foci: Pre-emptive strategies to buffer the effects of service failures, and increase customer loyalty, empowerment, informed choice.

Seoki Lee

Ph.D. (Penn State)

Research foci: Corporate social responsibility, internationalization, financial distress and equity valuation.

Larry Martinez

Ph.D. (Rice University)

Research foci: Employee diversity, employee retention and turnover

Anna Mattila

Ph.D. (Cornell)

Research foci: Service encounters, service recovery, customer emotions, servicescape, cross-cultural research

Daniel Mount

Ph.D. (U.S. International)

Research focus: Service recovery, service quality

Breffni Noone

Ph.D. (Cornell)

Research foci: Services operations management, revenue management, consumer behavior, customer satisfaction.

John O'Neill

Ph.D. (Rhode Island)

Research foci: Strategic management, real estate, asset management and branding.

Amit Sharma

Ph.D. (VA Polytechnic Institute and State University)

Research foci: Corporate finance, Investments, interaction of finance and microeconomics.

Michael Tews

Ph.D. (Cornell)

Research foci: Employee selection, training, and retention.

Hubert B. Van Hoof

Ph.D. (Arizona State U.)

Research foci: Hospitality management education, international education, public policy issues in tourism and recreation.