Graduate Faculty
Albert Bartlett
Ph.D. (Penn State)
Research foci: Job satisfaction, job design, multiculturalism.
List of Albert Bartlett's publications
Peter Bordi
Ph.D. (Penn State)
Research foci: New product development
List of Peter Bordi's publications
David Cranage
Ph.D. (Penn State)
Research foci: Pre-emptive strategies to buffer the effects of service failures, and increase customer loyalty, empowerment, informed choice.
List of David Cranage's publications
Anna Mattila
Ph.D. (Cornell)
Research foci: Service encounters, service recovery, customer emotions, servicescape, cross-cultural research
List of Anna Mattila's publications
Daniel Mount
Ph.D. (U.S. International)
Research focus: Service recovery, service quality
List of Daniel Mount's publications
Breffni Noone
Ph.D. (Cornell)
Research foci: Services operations management, revenue management, consumer behavior, customer satisfaction.
List of Breffni Noone's publications
John O'Neill
Ph.D. (Rhode Island)
Research foci: Strategic planning, lodging management, lodging development, real estate valuation, hotel branding
List of John O'Neill's publications
Amit Sharma
Ph.D. (VA Polytechnic Institute and State University)
Research foci: Corporate finance, Investments, interaction of finance and microeconomics.
List of Amit Sharma's publications
Michael Tews
Ph.D. (Cornell)
Research foci: Employee selection, training, and retention.
List of Michael Tews's publications
Hubert B. Van Hoof
Ph.D. (Arizona State U.)
Research foci: Hospitality management education, international education, public policy issues in tourism and recreation.
