Publications: Luorong Wu

Journal Publications

Wu, L. & Mattila, A. S. (2013). “Investigating Consumer Embarrassment in Service Interactions”, International Journal of Hospitality Management, 33, 196-202.

Bujisic, M., Wu. L., & Mattila, A.S. “Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior,” International Journal of Contemporary Hospitality Management. In Press.

Journal Submissions Under Review

Wu, L., Mattila, A, & Han, J. “Territoriality revisited: Other customers’ perspective”, Submitted to International Journal of Hospitality Management. Invited for R&R.

Wu, L., Mattila, A., & Hanks, L. “Surprise: Loyalty rewards re-examined”, Submitted to Cornell Quarterly. Invited for R&R.

Zhang, L., Wu, L., & Mattila, A. “Online reviews: The role of review volume and peripheral cues”, Submitted to Journal of Interactive Marketing.

Van Hoof, H, Wu, L., Zhang, L., & Mattila, A. “U.S. graduate hospitality education: A program overview”, Submitted to FIU Hospitality Review.

Van Hoof, H, & Wu, L. “Liberal education as part of the hospitality management curriculum: Student and alumni perspectives”, Submitted to Journal of Teaching in Travel & Tourism.

Conference Presentations

Wu, L., Hanks, L., Mattila, A. S. & Wang, C. Power Perspectives in Online Hotel Review Postings, Proceedings, 2013 Annual ICHRIE Summer Conference, St. Louis, Missouri, Jul. 24-27, 2013.

Wu, L., Han, J. & Mattila, A. S. Hello, You Are Not Supposed to Say No! The Impact of Other Customer’s Territorial Behavior on Me, Proceedings, 2013 Annual ICHRIE Summer Conference, St. Louis, Missouri, Jul. 24-27, 2013.

Wu, L., Mattila, A. S., Hanks, L. & Wang, C. To Post or Not to Post: Power Influence on Online Reviews, Proceedings, 2013 Fontiers in Service Conference, Taipei, Taiwan, Jul. 4-7, 2013.

Wu, L., McGinley, S. & Mattila, A. S. A Cup of Love for Local: An Interpretative Perspective on Consumer Loyalty Toward Local Independent Coffee Shops, Proceedings, The 18th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Seattle, Washington, Jan. 3-5, 2013.

Wu, L., Mattila, A. S. & Hanks, L. Surprise! Loyalty Rewards Re-examined, Proceedings, The 18th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Seattle, Washington, Jan. 3-5, 2013.

Wu, L. & Mattila, A. S. Consumers’ Coffee shop Visits: Where I Can Be Me, Proceedings, 2012 Annual ICHRIE Summer Conference, Providence, RI, Aug. 1-4, 2012.

Bujisic, M., Wu, L. & Mattila, A. S. Studying The Effects Of Authentic Smile And Service Relationship On Tipping, Proceedings, The 17th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Auburn, AL, Jan. 4-7, 2011.

Wu, L. & Mattila, A. S. Investigating Consumer Embarrassment in Service Interactions, Proceedings, The 16th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, TX, Jan. 5-8, 2011. *Best Paper Award*

Guchait, P., Anner, M. & Wu, L. Corporate Social Responsibility of Service Firms: Impact on Customer Attitudes and Behavioral Intentions, Proceedings, The 16th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Houston, TX, Jan. 5-8, 2011.

Wu, L., Guo, Y., Deng, Q. & Pei, Y. Tourism Product Study from a combined Perspective of Tourist Motivation and Perception: A Case Study on Campus-based Tourism Products of Shanghai, Proceedings, The 14th Annual Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV, January 4-6, 2009.

Deng, Q., Guo, Y., Wu, L. & Pei, Y. A Study on Residents’ Perceived Impacts of MICE Industry: A Case of Shanghai, China, Proceedings, The 14th Annual Graduate Student Research Conference in Hospitality and Tourism, Las Vegas, NV, January 4-6, 2009.

Xie, L., Guo, Y., Wu, L. & Ye, Y. An Empirical Study on Shanghai Community-based Prospective Perceptions of the 2010 Shanghai World Expo Impact, Proceedings, The 2nd ITSA Bi-annual Conference, Shanghai, China, Nov. 7-9, 2008.

Ye, Y., Guo, Y., Geng, X., Wu, L. & Deng, Q. A Study on the Correlation between Impact Perception and Motivation of 2008 Beijing Olympic Games, Proceedings, The 2nd ITSA Bi-annual Conference, Shanghai, China, Nov. 7-9, 2008.